Connection problems
I am sick and tired of the service given by Airtel and the various shops that sell Airtel connections. About a week back I purchased a prepaid card from a shop which by the looks of it looked like an authorized Airtel franchisee. I submitted all the documents that they told me to submit. Then all of a sudden last week Airtel sends a message saying that the documents have not reached them and that they will disconnect the connection. When I called up the help line the idiot across the line said that maybe the documents are rejected maybe they haven’t reached and that is why the message came. Now this was plain irritating coz he could not give me a concrete answer as to what was wrong.
Then I went to the shop to ask them what was the problem and to sort it out… that was another huge mess coz apparently the person who processed the documents ‘forgot’ to tell me that a proof of my local residence was required and that I had to fill the form up again and submit all the documents again… Now this really cracked me up coz I did not have the time to run up and down trying to get the documents and photograph again. I told them my situation in a very measured tone and then I got some things done but not before submitting copies of my license and office ID card. They told me that the connection would be released today afternoon. Today it has not been done till now and when I tried to call up the shop nobody is picking up…
A real sorry state of affairs. I did not expect this from Airtel!
posted by Lucio at 6:33:00 PM
2 Comments:
It's what happens when a business expands too fast for its own good. Somebody should be held accountable.
When I lost my phoe and had to buy a new connection, my card was supposed to be activated in 1 hour but when it wasn't activated even after 24 hrs, i went back to the shop and what do i find out - the airtel guy didnt come to collect my docs. But fortunately the shopkeeper was good, he called up airtel people and gave my number to them over the phone and 10 mins later, my phone got activated. He even called me up next day to check if it was working.
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